Performance Improvement Planning and Trackingmanagement Analysis & Operational Auditing

In any city around the world 00447455203759 Course Code: s

Course Description

Introduction

Performance improvement requires clear goals, practical plans, and disciplined tracking. This program equips Grade 5 performance specialists with simple methods to turn performance gaps into structured improvement actions, monitor progress, and report results to stakeholders using clear KPIs and follow-up routines.

Course Objectives

By the end of this course, participants will be able to:

·        Identify and define performance gaps clearly

·        Build simple improvement plans with owners and timelines

·        Select practical KPIs to track progress

·        Run follow-up routines and remove blockers

·        Report improvement status with confidence

Target Audience

This course is designed for:

·        Senior Specialist performance management staff

·        KPI and reporting coordinators

·        Operational excellence and quality support teams

·        PMO and transformation support roles

·        Teams supporting department performance reviews

Course Outlines

Day 1: Performance Improvement Basics

·        What “improvement” means

·        Gap identification and problem statements

·        Setting clear objectives

·        Scope and prioritization basics

·        Activity: Define one improvement case

Day 2: Building Improvement Plans

·        Action planning template (who/what/when)

·        Milestones and quick wins

·        Risk and dependency basics

·        Stakeholder alignment basics

·        Workshop: Draft an improvement plan

Day 3: KPI Tracking and Evidence

·        Choosing the right KPIs

·        Baselines and targets

·        Data sources and simple checks

·        Tracking sheets and status rules

·        Activity: Build a KPI tracker 

Day 4: Follow-up and Issue Handling

·        Weekly follow-up routines

·        Managing delays and blockers

·        Escalation and decision requests

·        Documentation and meeting minutes

·        Case study: Recover a delayed plan

Day 5: Reporting and Sustainment

·        Simple dashboards and summaries

·        Telling the improvement story

·        Hand-over to business-as-usual

·        Lessons learned basics

·        Final project: Improvement tracking pack